How to Redeem NBAD Credit Card Points? | A Complete Guide

If you’ve been trying to figure out the best way to cash in the NBAD points on your credit card, it’s time to make a change that you need to know about: National Bank of Abu Dhabi (NBAD) has merged with First Gulf Bank back in 2017. The result was First Abu Dhabi Bank (FAB) The UAE’s biggest bank. If you’re holding an NBAD-branded debit card, the rewards points are now available under the FAB Rewards/FAB Stars program. The good part? The process of redemption has become simpler as well as more adaptable than before when you’re seeking moneyback, flights, or vouchers from exclusive brands.

This book explains precisely how the system of points is working today, how you can assess your balance, and how to convert the points you earn into worth.

Understanding the NBAD-to-FAB Shift

The legacy NBAD cardholders have been incorporated into FAB’s rewards system that is unified following the merger. That means that older NBAD loyalty points are now converted into FAB Rewards points. Additionally, redemptions are now made through FAB’s digital channels instead of through a separate NBAD portal. If you’re not logged in to FAB’s mobile app FAB Mobile App yet to determine your balance on the old account this should be the initial step.

How You Earn Points in the First Place

• The credit cards with FAB (formerly the NBAD) credit card holders earn a reward point per AED one used

• International and supermarket transactions typically get points that double

• Cards that supplement your account can contribute to the same points pool.

• Promotions and seasonal campaigns may provide triple-point multipliers

• Other FAB products such as the insurance and personal loans could often give bonus points

Checking Your Points Balance

Before you can redeem any item, make sure to confirm your balance and the date of expiration:

• Go to your FAB Mobile App – Rewards section

• You can also log in to FAB Online Banking – select the rewards tab for your credit card. tab

• Alternately, you can call or call the FAB Contact Centre by dialling 600 52 5500

Ways to Redeem Your Points

• Instant Cashback: Convert your points into cashback credit to your credit card through the application

• Hotels and flights: Reserve your travel online using either any amount of points through the Rewards Hub

• Transfer of Airline Miles – Transform points to Etihad Guest Miles or Emirates Skywards according to the specific terms and conditions of each airline.

• Partner Merchant Vouchers: Use e-vouchers to purchase restaurants, electronics, and retail and jewelry companies

• Online Rewards Catalog: Shop for items for your home, lifestyle and electronic items using points, or points plus cash

• Utility and Bill Payments: Pay off select bills with the points you have accrued

• Salik or Ride Credits: Pay Salik or use it to purchase ride-hailing services such as Careem through a select set of program

Step-by-Step Redemption Process

1. Open FAB Mobile App or visit the FAB Rewards Shop online

2. Check out the Rewards catalog and the checkout screen, where rewards appear as an option to pay

3. Choose the category you prefer to redeem (cashback or travel vouchers and more.)

4. Check the total number of points that you want to redeemBe aware that points could be required to reach a certain threshold

5. Make the payment; redeems generally happen instantly via the application.

6. To redeem your card via phone, contact customer service and give the details of your card to finish the transaction

Points Expiry and Common Issues

• Points expire in the range of 2 to 3 years. So make sure to make sure to check your application often

• Points not updated? You can wait until 48 hours as transactions only post when settlement is completed.

• Does your redemption not work? Check that your card is activated and connected to your online bank account

• Points that have expired cannot be redeemed when the expiration date is reached So, redeem them before the expiry date.

• When a redemption request has been accepted, it can’t be reversed or canceled.

Tips to Maximize Redemption Value

• Make sure you use the correct card to meet the appropriate category. If you have more than one FAB card Match spending to the card is the most rewarding for that particular category.

• Look out for campaigns with a limited time multiplier prior to making major purchase

• Use cashback to purchase travel and big-ticket products whenever possible, as cashback offers can be less value relative to the amount.

• Create a reminder on your calendar a couple of months in advance of the date your points expire.

Conclusion

To redeem NBAD credits right now is a matter of navigating within the FAB Rewards ecosystem, and once you know the context of the merger it becomes simple. You can get cashback in a flash or a flight with a discount, or even a gift card The FAB Mobile App puts every possibility in one location. Make sure you check your balance frequently and keep track of expiry dates and make sure you redeem your points wisely to get the most value for the points you’ve accrued.

Frequently Asked Questions

1. Is NBAD still a functioning bank within the UAE? 

No. NBAD joined forces in 2017 with First Gulf Bank in 2017 to create First Abu Dhabi Bank (FAB) that manages the old NBAD accounts and reward programs.

2. What happens to my old NBAD rewards points? 

They have been merged to the FAB Rewards program and now are managed by FAB Mobile App, FAB Mobile App and online banking.

3. What can I do to check my FAB rewards points account balance? 

Sign in to FAB Mobile Banking, the FAB Mobile App or FAB Online Banking, and then go into the section Rewards of the credit card you have.

4. Do I have the option of redeeming points into cash? 

Yes, you can. Points are transferred into cashback instantly and that is credited to your credit card account.

5. Do FAB reward points expire? 

The answer is yes, usually in between 2 and 3 years, based on your card’s type.

6. Are supplementary cardholders able to use points to redeem them? 

Spending on supplementary cards typically contributes to the main account’s point collection, however redemptions are typically handled by the cardholder who is primary.

7. Are points transferable to airline miles? 

Yes, a lot of FAB cards will allow you to convert them into Etihad Guest Miles or Emirates Skywards according to the conditions of the airline.

8. How do I fix it if my points stop being credited after making a purchase? 

Give for up to 48 hours since points are only credited after the transaction is fully settled.

9. Are there ways to use points with cash in order to purchase something? 

Many redemption methods allow for a mix of cash and points.

10. Who do I contact if I have redemption issues? 

You can call the FAB contact center by dialling 600 52 5500 to get immediate assistance for all redemption issues.

Recommended:

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